Chllen Ember Crystal Strap Block Heel

At Chllen, we understand that once you’ve chosen your pair, you want it delivered quickly, safely, and in perfect condition.
We work with a trusted network of courier partners to ensure a seamless delivery experience.

Delivery Timelines

• Orders are delivered within 3–5 business days across India
• International orders are delivered within 5–7 business days, depending on location

Delivery timelines may vary slightly based on serviceability and external factors.

Shipping Charges

• Free shipping on all prepaid orders across India

Any applicable charges (if any) will be clearly communicated at checkout.

Order Safety & Responsibility

If your order is:

• Cancelled
• Damaged in transit
• Lost in transit
• Undelivered to your provided address

The entire order amount will be refunded.

At Chllen, we stand behind the quality of our products. If you aren't 100% satisfied with your purchase, we’re here to make it right. We offer a straightforward 7-day return policy with a full money-back guarantee.

To initiate a request, please click here.

What You Need to Know

• Items must be unused and unworn
• Returned in original condition with tags, packaging, and accessories
• Products must be in resalable condition

Exchange Policy

• Your first exchange is free
• Additional exchanges for the same order will incur a ₹200 logistics fee
• All exchanges are subject to stock availability

If your preferred size or product is unavailable, you may opt for store credit.