Privacy policy

At Chllen, your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website (www.chllen.in) and services. By using our website, you agree to the practices described in this policy.

 

1. INTRODUCTION

This Privacy Policy outlines how Chllen (“we”, “us”, “our”) collects, uses, and safeguards your personal information when you access our platform or make a purchase.

By accessing or using our website, you confirm that you have read, understood, and agreed to this Privacy Policy and our Terms of Use.

This policy is published in compliance with applicable Indian laws.

 

2. INFORMATION WE COLLECT

We collect information to provide you with a seamless shopping experience.

A. Information You Provide

When you interact with Chllen, you may provide:

  • Name

  • Phone number

  • Email address

  • Shipping & billing address

  • Order details

This information is necessary to process orders and provide services.

 

B. Payment Information

We may collect payment-related details such as:

  • Card details (processed securely via third-party gateways)

  • Billing information

Chllen does not store complete payment card details on its servers.

 

C. Automatically Collected Information

When you use our website, we may collect:

  • IP address

  • Device type

  • Browser type

  • Operating system

  • Pages visited and browsing behaviour

This helps us improve your experience.

 

D. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Improve website performance

  • Personalize content and offers

You can control cookie settings through your browser. Disabling cookies may affect certain features.

 

E. Information from Third Parties

We may receive information from:

  • Payment partners

  • Logistics partners

  • Marketing platforms

This helps us fulfill orders and improve services.

 

3. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Improve website functionality and user experience

  • Communicate updates, offers, and order details

  • Prevent fraud and ensure platform security

  • Comply with legal obligations

We may also use aggregated, non-identifiable data for analytics and business improvement.

 

4. SHARING OF INFORMATION

We do not sell your personal information.

We may share your data only with trusted partners, including:

A. Service Providers

  • Payment gateways

  • Courier and logistics partners

  • Technology and analytics providers

These partners only access data required to perform their functions.

 

B. Legal Compliance

We may disclose information if required to:

  • Comply with applicable laws

  • Respond to legal requests

  • Protect our rights or users

 

C. Business Transfers

In case of merger, acquisition, or restructuring, your information may be transferred as part of business assets.

 

5. DATA SECURITY

We take reasonable steps to protect your information.

  • Secure servers and encryption (SSL)

  • Restricted access to personal data

  • Internal data protection practices

However, no system is completely secure. By using our platform, you acknowledge this risk.

 

6. DATA RETENTION

We retain your information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal requirements

  • Improve services

After this, your data may be deleted or anonymized.

 

7. YOUR RIGHTS

You have the right to:

  • Access your personal information

  • Update or correct your data

  • Request deletion of your data

  • Opt out of marketing communications

To exercise these rights, please contact us.

 

8. CHILDREN’S PRIVACY

Our website is intended for users 18 years and above.

We do not knowingly collect data from minors. If such data is identified, it will be removed.

 

9. THIRD-PARTY LINKS

Our website may contain links to third-party platforms.

Chllen is not responsible for the privacy practices of these external websites.
We recommend reviewing their policies before sharing information.

 

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Any changes will be reflected on this page. Continued use of the website implies acceptance of the updated policy.

 

11. CONSENT

By using our website, you:

  • Consent to the collection and use of your information

  • Agree to this Privacy Policy

If you do not agree, please discontinue use of the website.

 

12. CONTACT & GRIEVANCE OFFICER

For any questions, concerns, or complaints regarding privacy:

Email: support@chllen.co.in

We aim to respond within 7–10 working days.